Shipping policy

Shipping Policy

Last updated: October 20, 2026

We ship worldwide from China.

Processing time

- All items are made to order. Please allow about 15 business days for production after your order is placed (for personalized items, after your name is confirmed).

- Orders with several items ship together once everything is ready.

Estimated delivery times (after dispatch)

- United States: 7–15 business days (estimated)

- Canada: 10–20 business days (estimated)

- United Kingdom & Europe: 7–15 business days (estimated)

- Australia & New Zealand: 8–18 business days (estimated)

- Rest of world: 10–25 business days (estimated)

These are estimates, not guarantees. Customs and local carriers can sometimes cause delays.

Shipping rates
Shipping costs are calculated at checkout.

Tracking
Once your order ships, you will get an email with a tracking number.

Customs, duties and taxes
International orders may be charged import duties or taxes by your country. These fees are the customer's responsibility.

Address issues and lost parcels
Please check that your shipping address is correct. We are not responsible for parcels sent to an incorrect address you provided. If tracking shows no update for 30 days, email hanyuwu@mail.grokbot.com and we will investigate. If the parcel is confirmed lost, we will remake it or refund you according to this Shipping Policy and our Refund Policy. If your parcel arrives damaged, email us within 14 days of delivery with photos and we will send a free replacement.

Contact
hanyuwu@mail.grokbot.com